At Your Service is a short course for people training to work in all areas of the tourism industry where basic competence in English is essential. Each unit explores a different communicative area, such as answering the telephone and giving information to customers, and introduces and gives practice in the grammatical structures and vocabulary required. The emphasis is on developing listening and speaking skills, but practice is also given in reading and writing skills, e.g. reading timetables, taking simple messages, completing application forms etc.
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